Cart 0
Frequently Asked Questions (FAQs)
Welcome to the Logos Appliances FAQ page. Here, you will find answers to common questions about our products, services, and policies. If you need further assistance, please contact our customer support team.
General Questions
A: You can purchase our products directly from our website, authorized retailers, and select online marketplaces.
A: To register your product, visit our Product Registration page, fill out the required information, and submit the form.
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
A: Our return policy allows returns within 30 days of purchase for eligible products. For detailed information, please visit our Return Policy page.
Product Questions
A: Our Product Finder tool can help you select the right appliance based on your needs. Additionally, our customer support team is available to provide personalized recommendations.
A: Yes, all Logos Appliances products are designed to be energy-efficient, helping you save on utility bills and reduce your environmental footprint.
A: Yes, all our products come with a standard warranty that covers parts and labor for manufacturing defects. Extended warranty options are also available.
A: User manuals are available for download in our online Help Center. You can search by product model number or name.
A: If your appliance arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or repair as quickly as possible.
Installation Questions
A: Yes, we offer professional installation services for all our products. Our certified technicians ensure a seamless and efficient installation process.
A: To schedule an installation appointment, contact our customer service team at 2348186936667 or info@logosappliances.com, or visit our Contact Us page.
A: Our customer service team will provide specific pre-installation instructions when you schedule your appointment. Generally, it’s helpful to clear the area where the appliance will be installed and ensure there is easy access to any necessary connections.
A: Installation times can vary depending on the type of appliance and the complexity of the installation. Our technicians will provide an estimated time frame during your appointment scheduling.
A: Yes, we offer a warranty on our installation services. If you experience any issues related to the installation, please contact us, and we will address the problem promptly.
Repair and Maintenance Questions
A: We recommend scheduling maintenance at least once a year for most appliances to ensure optimal performance and longevity.
A: Our goal is to provide prompt service. Depending on the issue and availability of parts, most repairs can be completed within the same day or the next day.
A: Yes, we offer emergency repair services for urgent issues. Please contact us directly for availability and scheduling.
A: We repair and maintain a wide range of home appliances, including refrigerators, air conditioners, washing machines, dryers, TVs, sound systems, kitchen appliances, and more.
A: Contact our customer support team to schedule a repair appointment. Our certified technicians will diagnose and repair the issue using genuine Logos Appliances parts.
Warranty Questions
A: The standard warranty covers parts and labor for any manufacturing defects. It does not cover damage caused by misuse, neglect, or unauthorized repairs.
A: Extended warranty plans can be purchased at the time of your appliance purchase or within the standard warranty period. Please contact our customer service team for more information.
A: To claim warranty service, contact our customer support team with your product details, proof of purchase, and a description of the issue. We will guide you through the process and schedule a service appointment.
A: Contact our customer support team for assistance. We may be able to verify your purchase through other means, such as serial number or registration details.
A: We strive to process warranty claims as quickly as possible. The time required can vary depending on the nature of the issue and the availability of parts.
Customer Support Questions
A: You can reach our customer support team via phone at +2348086936667 , email at info@logosappliances.com, live chat on our website, or through our social media channels.
A: Our customer support lines are open [days and hours of operation]. Please visit our Contact Us page for more details.
A: We value your feedback and are always looking for ways to improve. Please feel free to share your thoughts and suggestions with us via email, phone, or our feedback form on the website.
A: Yes, our technical support team is available to assist you with product setup and troubleshooting. Contact us for help with any technical issues you may encounter.
A: Yes, you can request a service or support visit through our website. Visit our Service Request page and fill out the necessary information to schedule a visit
